Returns

Copper River Bag Co.

Refund Policy

At Copper River Bag Co., we take great pride in the quality and craftsmanship of our leather bags, all of which are hand-made in the USA. We stand behind our products and are confident that you will be satisfied with your purchase.

However, due to the nature of our products and the fact that they are made to order, we do not offer refunds. This policy applies to all purchases, including but not limited to those made online, in-store, or at trade shows.

Our leather bags are individually hand-crafted and made to order. We take great care in selecting the finest materials and ensuring the highest level of craftsmanship in the production of each bag.

“No Refund Policy for Our Made-to-Order Hand-Crafted Leather Bags with Exchange and Store Credit Option”

Due to the unique nature of our products, we are unable to resell a returned item and therefore cannot offer refunds. This policy applies to all purchases, including but not limited to those made online, in-store, or at trade shows. We understand that purchasing a leather bag is a significant investment and we want our customers to be fully informed and confident in their purchase.

We encourage our customers to carefully review the product details and ask any questions they may have before making a purchase. We also provide detailed photographs of our products to give a clear representation of the item.

We understand that sometimes things may not work out as planned, and we are happy to work with you to find a solution that best suits your needs. For example, we may be able to offer an exchange or store credit for a future purchase.

We appreciate your understanding of our no refund policy and we are committed to providing the best possible customer service and satisfaction.

"Damaged or Defective Item Resolution Policy"

We take great care in ensuring that each of our leather bags is of the highest quality and free from defects before they are shipped to our customers. However, in the unlikely event that you receive a damaged or defective item, we apologize for the inconvenience and want to make it right.

If you receive a damaged or defective item, please contact us immediately at [info@copperriverbags.com]. We ask that you provide us with a detailed description of the issue, along with photographs of the damaged or defective area. This will help us to quickly identify and resolve the problem.

Once we have received your information, we will work with you to resolve the issue as quickly as possible. We may offer a repair, replacement or store credit, depending on the nature and severity of the issue.

We want you to be completely satisfied with your purchase and we will do everything possible to make sure that you are. Please do not hesitate to reach out to us if you have any concerns or issues with your order.

We appreciate your understanding and support of our small business.