Refund Policy

At Copper River Bag Co., we take immense pride in the unparalleled quality and exquisite craftsmanship of our hand-made leather bags, all meticulously produced in the USA. Our unwavering commitment is to provide you with products that surpass your expectations, and we stand behind every purchase with unwavering confidence.

We want our customers to make informed decisions and be fully satisfied with their purchases. Therefore, we have the following refund policy:

 

"After 30 Days"

We understand that time can pass quickly, and we want to ensure that our customers have ample opportunity to address any concerns or issues they may have with their purchases. Therefore, we have a policy in place that states we are unable to accept refund requests for purchases made after 30 days.

The 30-day timeframe is set to strike a balance between providing a reasonable period for customers to thoroughly inspect their items, assess their satisfaction, and reach out to us if necessary. We highly encourage our customers to proactively engage with their purchases and promptly notify us if they have any concerns or issues within this timeframe.

By contacting us within 30 days, we can effectively address any questions, provide assistance, and explore potential solutions to ensure your satisfaction. Our dedicated customer support team is ready to listen, offer guidance, and work collaboratively with you to find the best resolution.

We believe that open communication and timely feedback are key to maintaining a positive customer experience. If you encounter any challenges or need clarification regarding your order, we urge you to contact us as soon as possible. Rest assured that we will do our utmost to address your concerns and find a mutually beneficial solution.

While we are unable to offer refunds after 30 days, we are committed to providing excellent customer service and exploring alternative options that may include exchanges or store credit. Our goal is to ensure that you are completely satisfied with your purchase from Copper River Bag Co.

Please note that our refund policy is in place to maintain fairness and protect the integrity of our products. We appreciate your understanding and cooperation in adhering to these guidelines.

 

"No Refunds for Custom Items"

At Copper River Bag Co., we understand that our customers appreciate the ability to personalize their leather bags to suit their unique preferences and style. When it comes to custom items, we go above and beyond to bring your vision to life. Due to the highly personalized nature of these items, we regretfully cannot offer refunds for custom orders.

Our team invests significant time, effort, and craftsmanship to ensure that every detail of your custom bag aligns with your specifications. We strive to work closely with our customers throughout the customization process, providing regular updates and seeking your feedback to ensure your complete satisfaction with the final product.

We encourage open communication during the customization journey, allowing you to share your preferences, request modifications, and provide any necessary clarifications. Our aim is to create a bespoke leather bag that exceeds your expectations, showcasing your individuality and personal style.

While we cannot offer refunds for custom items, our commitment to your satisfaction remains unwavering. If, for any reason, you encounter concerns or issues with your custom order, please contact us promptly. We are dedicated to addressing your feedback and exploring alternative solutions, such as adjustments or modifications, to ensure that you are delighted with your personalized Copper River Bag.

"No Refunds for Damaged Items"

The utmost care and attention to detail are dedicated to packaging and shipping our leather bags to ensure they arrive at your doorstep in pristine condition. However, despite our best efforts, unforeseen circumstances can occasionally result in a damaged item reaching you.

If you receive a damaged item, we sincerely apologize for any inconvenience caused. Please reach out to us immediately, providing a detailed description of the damage along with any accompanying photographs. This information will help us assess the situation promptly and determine the most appropriate course of action.

While we cannot offer refunds for damaged items, we are committed to finding a suitable resolution that upholds our quality standards and ensures your satisfaction. Depending on the nature and extent of the damage, we may offer a repair service, a replacement of the damaged component, or even a replacement bag. Alternatively, we may provide store credit, enabling you to select another item from our collection that captures your interest.

Our goal is to make things right for you and alleviate any inconvenience caused by the damaged item. We appreciate your understanding and patience as we work with you to find the most suitable solution.

Please rest assured that we take these situations seriously and strive to continuously improve our packaging and shipping processes to minimize the occurrence of damaged items. Your feedback is invaluable to us as we aim to maintain the exceptional quality and condition of our leather bags throughout their journey to your hands.

 

Store Credit After 30 Days

At Copper River Bag Co., we strive to provide a seamless shopping experience that leaves you completely satisfied with your purchase. In line with this commitment, we are pleased to offer store credit for the value of an item if you wish to return it within 30 days of purchase.

We understand that circumstances can change, and you may find that a different style or design suits your needs better. With store credit, you have the flexibility to explore our extensive collection and select an alternative product that captures your preference.

To be eligible for store credit, please ensure that the item is returned to us in its original condition and packaging. This allows us to maintain the integrity and quality of our products for future customers. We kindly request your cooperation in ensuring that the item is free from any signs of wear, damage, or alterations.

Once we receive the returned item and confirm its satisfactory condition, we will issue store credit for the full value of the item. This store credit can be applied towards any future purchase with Copper River Bag Co., allowing you to find another leather bag that meets your requirements.

We appreciate your understanding of our refund policy, which is designed to ensure fairness for all customers and uphold the exceptional quality standards we maintain. Our aim is to provide you with a memorable experience and a product that exceeds your expectations.

If you have any questions, concerns, or require further assistance regarding our refund policy or the process of obtaining store credit, please don't hesitate to reach out to our dedicated customer support team at [info@copperriverbags.com]. We are here to assist you every step of the way and provide the necessary guidance to ensure your satisfaction.

Thank you for your continued support of our small business. We value your trust and look forward to serving you with exceptional leather bags in the future.

For further inquiries, please contact us via Email: info@copperriverbags.com